Services

Membership Holds/Upgrades/Downgrades

• CrossFit Vertical will honor membership holds/suspensions of one month or more, provided that we are notified at least 3 days in advance, by email. We will also honor membership upgrades and downgrades, provided that we are notified at least 3 days in advance of the billing cycle date, by email.
• Memberships can be placed on hold for up to 3 months. The membership will automatically be reinstated after that unless the member contacts us within 3 days of the next billing due date. No refunds will be given if members fail to contact us within 3 days of the membership hold expiring.
• Membership upgrades can occur at any time in your billing cycle. The remaining balance of your current membership’s payment will be automatically applied to the new upgraded membership.
• Any membership change will result in the loss of all upcoming reservations, so 7 day’s notice is recommended.
  

Refunds/Membership Cancellations

• Membership cancellations can occur at any time and for any reason without additional fees. We do request that you provide a reason for cancellation for our tracking purposes.
• While cancellations can occur at any time, members looking to cancel prior to their upcoming bill must notify us at least 3 days prior the bill due date. Additionally, any “one time” items are not refundable (i.e. On Ramp, Nutrition Consultations, Teens Programs, Prenatal Yoga Sessions, Personal Training Sessions, etc. Any item we offer that’s not a monthly recurring membership qualifies as a “one time” expense.)
• CrossFit Vertical will not provide refunds for any late cancellation requests or for any unused classes/sessions.
• Deleting your payment information from Xplor does not cancel your membership. Membership cancellations are only processed by contacting us by email.

Class Reservation/Cancellation Policy

*Late Cancellations-If you cancel 2 hours or less before your scheduled class time, there will be a $3.00 surcharge and you’ll also lose the session (towards your monthly allowed classes).

 6am Class-This becomes especially tricky for 6am members because someone canceling at 3:50am doesn’t give someone on the waitlist a chance to attend class, which is the entire reason we’re implementing this policy.  Therefore, the 6am class is the only class with a 9 hour window. If you’re signed up for the 6am and you cancel after 9pm (9 hours before your scheduled class), the late cancellation policy will apply to you.  Someone moving from the waitlist to class at 9pm at night should give them time to make adjustments and attend class when someone else cancels. 

*No Shows: If you remain registered for a class and you don’t show up for class, there will be a $5.00 surcharge and you’ll also lose the session (towards your monthly allowed classes).

Safety and Facility Guidelines

• Please only use clean, inside-only shoes in the facility, regardless of season. 
• Bring a water bottle.
• No children are allowed on the mainspace floor with the only exceptions being: youth who are members, youth who are CrossFit Teens participants, youth who are CrossFit Kids participants or other approved youth groups.
• Tardiness
• We ask that all members arrive at the gym prior to their class start time to avoid interruptions in class flow and ensure you get a safe and complete warm-up . Members attending class have a 10 minute grace period before they will not be allowed entry into class. They can instead attend Open Gym assuming it’s available at that time.

Class Expectations

Coming Early/Staying Late

• Members who attend group class may show up early OR stay late no more than 15 minutes prior to or after their class. Appropriate usage of this time might be to stretch out, cool down on a machine, perform some rehab/prehab or work a non barbell based skill/exercise. Anything more than 15 minutes requires that you RSVP and check in for an Open Gym session via the Wodify members app. Available space is at the discretion of the front desk and/or coaching staff.

      RSVPing & Checking In

• All members must RSVP on the Wodify member app and physically check in at the front desk/personal app prior to their training. This is particularly important for Open Gym members.

Billing Policies

• Wodify bills every 4 weeks.  
• Members will have 13 bills yearly.
• Unlimited Membership=No restrictions on the amount of classes attended per 4-week billing cycle
• 3x week Membership=12 sessions per 4-week billing cycle
• 2x week Membership=8 sessions per 4-week billing cycle
• 3% Annual Increase: All membership rates increase annually at a rate of 3% on September 1st.

Age Requirements/Shared Memberships

• Recurring memberships and punch cards cannot be shared or transferred among members.
• With the exception of our CrossFit Kids & Teens programs and personal training sessions, you must be at least 13 years old to participate in CFV’s classes.

Equipment Courtesies and Considerations

• Athletes are responsible for cleaning all equipment used after each session.
• Personal items may not be left in lockers overnight.
• Please do not leave items in the shower/bathroom.

Kids, Dogs & Bikes

We love kids, dogs and bikes.  However, in order to keep everyone safe and happy, please be sure to follow the guidelines below:

CFV Kids Policy:

• While children are allowed at the gym, we ask that parents only bring them when absolutely necessary. If you don’t need to bring your kids, please leave them at home.
• Children must be at least 5 years old to accompany their older humans to the gym. Babies confined to strollers during personal training or open gym sessions will be evaluated on a case by case basis.
• Kids are not allowed on the gym floor or to play with any gym equipment. We have CrossFit Kids classes for that.  Please bring something for them to occupy themselves with during your visit.
• Kids need to be able to sit in the lounge area unattended, which means they are not a distraction or danger to themselves or others OR they need to be able to follow the kids center guidelines, if the kids center is open.
• Kids should not be in the way of group class and they should not be a distraction to classes.  If kids are creating a distraction, they will likely be asked to leave with their older human.
• The front desk staff/coaches on duty are not responsible for your children.
• No kids are allowed behind the front desk.
• We reserve the right to ask you to attend to your child or potentially take them home should they not be following any of the policies listed above.

CFV Dogs Policy:

• We currently do not allow members to have dogs at the gym. 
• Coaches may have a dog/dogs at the gym if they are quiet and not a distraction to classes.
• Dogs must be on leash at all times, by the front desk/bay door, during classes. 
• The front desk staff/coaches are not responsible for your dog.

Bikes/Scooters/Skateboards Policy:

• Members’ bikes are NOT allowed inside the gym under any circumstances. Even if your bike is too expensive to lock up outside.
• You should plan to lock your bike up in the bike racks outside of the building.
• Scooters and Skateboards are allowed and should be placed out of the way near the bay door.